Returns

 

Of course we want you to be delighted with your purchase from This Paper Life, but we know that sometimes when buying online you just can't tell whether you've made the perfect purchase until you feel and see it for yourself ... so it's fine to change your mind.

Please make sure you adhere to the following conditions in order for us to process your return or exchange as quickly as possible: 

▶︎ Please be sure to take care of our products while they are in your care, as we are not able to refund or exchange anything that is not in pristine condition, unused, in its original packaging, and ready to be resold. 

▶︎ The manufacturer's packaging is considered part of the product - please do not damage or deface branded boxes/packaging.

▶︎ Original and return postage is non-refundable. Our returns address is below. 

▶︎ Pop a copy of your packing slip or a note with your name, order number and phone number in the packaging so we can identify where it has come from and contact you if necessary. 

▶︎ Make a note of whether you'd like a refund on your items or an exchange. 

▶︎ Return your items within 21 days of receipt.

Faulty/Damaged Items 

We try to check all items prior to dispatch, but should an item arrive faulty or damaged, please let us know immediately by email hello@thispaperlife.co.uk, and we will work out the best way to rectify it.

Our returns address is: 

Returns - This Paper Life 

Unit 13C Irradion House, 

Marlborough Park, 

Harpenden 

Hertfordshire 

AL5 1DZ 

You can call us on +44 (0) 1582937214, or email us hello@thispaperlife.co.uk.