Of course we want you to be delighted with your purchase from This Paper Life, but we know that sometimes when buying online you just can't tell whether you've made the perfect purchase until you feel and see it for yourself ... so it's fine to change your mind.
Please make sure you adhere to the following conditions in order for us to process your return or exchange as quickly as possible:
▶︎ Please be sure to take care of our products while they are in your care, as we are not able to refund or exchange anything that is not in pristine condition, unused, in its original packaging, and ready to be resold.
▶︎ The manufacturer's packaging is considered part of the product - please do not damage or deface branded boxes/packaging.
▶︎ Original and return postage is non-refundable. Our returns address is below.
▶︎ Pop a copy of your packing slip or a note with your name, order number and phone number in the packaging so we can identify where it has come from and contact you if necessary.
▶︎ Make a note of whether you'd like a refund on your items or an exchange.
▶︎ Return your items within 21 days of receipt.
Faulty / Damaged items
▶︎ We try to check all items prior to dispatch, but should an item arrive faulty or damaged, please let us know immediately by email email@example.com, and we will work out the best way to rectify it.
▶︎ Occasionally we do get it wrong - we're only human! If we've sent you the wrong item please let us know asap.
▶︎ We will send a returns label where possible. If you pay the postage you must agree the cost with us before returning if you would like to be reimbursed.
If your parcel doesn't arrive within 5 days in the UK or 30 days internationally please let us know. Unfortunately if we haven't been notified within this time period we may be unable to resend the goods or issue a refund.
Our returns address is:
Returns - This Paper Life
Unit 13C Irradion House,
You can call us on 01582 937214, or email us firstname.lastname@example.org.